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WiseQ Global Pte Ltd (WiseQ, http://wiseqglobal.com) is concerned about its customers and users (hereinafter referred to as "You" “you” “your” "Your" "Yourself") accessing its website ("Website" or “Platform”) and has devised this Privacy Policy ("Agreement") to familiarise you with the terms and conditions of the data, information and privacy of its users on WiseQ Platform/Website. This privacy policy sets out how, as a Data Controller, WiseQ collects, uses, stores, and discloses personal and professional information; as well as how individuals and organisations can exercise rights relating to their personal and business information.
Please read the following privacy terms and conditions very carefully for your acceptance of and compliance with the following terms and conditions ("Privacy Policy").
This Privacy Policy details how WiseQ collects, uses, and processes your information. You should read this entire Privacy Policy before submitting information to WiseQ or using any Services. If you or your organisation has negotiated an agreement with WiseQ, that agreement may have distinct privacy terms which will take precedence over this Privacy Policy.
If this Privacy Policy changes, the revised Policy will be posted on this website. If WiseQ makes any material changes to this Privacy Policy, WiseQ may notify you by email (sent to the e-mail address specified in your account) or by means of a Policy on this website. WiseQ’s customers may receive change notifications directly from their administrators.
The Services may include links or references to non-WiseQ websites, services, materials, or entities (collectively “Third-Party Sites”). This Privacy Policy does not apply to Third-Party Sites unless otherwise indicated. Third-Party Sites are subject to their own privacy policy and you are encouraged to review such policies prior to use of any Third-Party Sites.
These Terms of Privacy Policy (“Agreement”) sets forth legally binding terms and conditions about the privacy and data access of services offered by WiseQ Global Pte. Ltd., Singapore (hereinafter referred to as “WiseQ” or “WiseQ Global” or “Website” or “Platform” or “We” or “us”). This User Agreement shall come into effect upon each visit or usage of the Website, or upon your registration, or accessing any program, or upon you providing any information on the Website. The website is owned and operated by WiseQ Global Pte. Ltd., Singapore, a private limited company incorporated in Singapore (hereinafter referred to as “Company”).
By accessing the website at http://wiseqglobal.com you are agreeing to be bound by these privacy terms, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.
WiseQ: WiseQ Global Pte. Ltd., Singapore mobile, desktop applications or wiseqglobal.com website.
Organisation: Mentoring, coaching, training, mentoring program owner on "WiseQ"
User: All mentors, mentees, experts, coaches, instructors, trainers or "administrators" on "WiseQ"
Administrator: the "user" who is authorised to manage “mentorship” and "mentoring, coaching, training program" of "organisation".
Program: Set of fixed duration mentoring sessions with planned objectives and goals, communication, planning, scheduling and sharing on the platform “WiseQ” having mentees, mentors, and/or group of participants under the responsibility of "organisation" on "WiseQ".
WiseQ collects different types of personal data from the Platform. Users and Organizations may provide personal and business data through the platform in a number of different ways from sign-up to communications or when uploading content within the Platform.
1. Information we collect through our Sites, including onboarding form, contact us forms, resource downloads, email sign-ups, WiseQ App and when you become a User, at various points throughout your use of the Services.
2. Information users provide directly to WiseQ when they use the Platform, including contact information, email, a photo of your choice (optional), first name, last name, current position, organisation, and other information requested by The Customer or organisation.
3. Users may choose not to submit the information required to achieve a successful program. In this case, WiseQ’s functionality will be limited.
4. Information automatically collected from users use of Services, including number and frequency of messages sent, the frequency and the length of meetings, the frequency of the goals, the frequency of the milestones, event engagement, news engagement, learning completion rates and skill areas, meeting notes, feedback frequency and notes, mentoring agreement updates, group discussions.
5. Cookies and analytics tools -Our websites use cookies and other tools such as activity tracking to help us analyze the use of our Sites, diagnose technical issues, and provide better functionality and display of our Services. The information includes:
a. Technical data such as device data, IP address, browser type
b. Usage data such as time spent on sites, pages visited, and links clicked.
6. Organisation Admin/Program Manager’s Log - WiseQ’s Admin Dashboard for the program managers collects which admin did matching activity, and published events/news/learning/ program steps.
7. Our platform does not process sensitive data- WiseQ does not allow and does not knowingly solicit or collect, and you should not provide, any information regarding an individual’s financial, medical or health condition or other sensitive or special categories of data.
. Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request may be shared with such third party. The Company may also use contact information internally to direct its efforts for service improvement but shall immediately delete information as requested. Only requested services shall be withdrawn and all other services shall be available to the Users.
We use the information we collect to:
Provide and personalise our services
Facilitate mentor-mentee connections
Analyse platform usage to improve the user experience
Send you relevant updates, information, and offers
Address technical issues and improve our platform's security
Information collected via our server logs includes users' IP addresses and the pages visited; this will be used to manage the web system and troubleshoot problems. We also use third-party analytics, tracking, optimization and targeting tools to understand how users engage with our Platform so that we can improve it and cater personalised content/ads according to their preferences.
We respect your privacy and will not share your personal information with third parties for their marketing purposes. However, we may share information under certain circumstances, including:
With mentors and mentees on the platform to facilitate the mentorship process.
With trusted service providers and partners who assist in operating, maintaining, and enhancing our platform.
In response to legal obligations, regulatory requirements, or to protect our rights, users, or the public.
Third parties - We may disclose personal information to:
credit reporting agencies and courts, tribunals, regulatory authorities where Customers fail to pay for Services provided by us to them;
courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
third parties, including agents or sub-contractors, who assist us in providing information, products, or services to you, for example, third party plug-ins and data processors.
Where we disclose your personal information to third parties for these purposes, we will take steps to ensure that your personal information will be subject to the level of protection required of us under this Privacy Policy and applicable laws.
WiseQ takes data security seriously and implements reasonable safeguards to protect your personal information. However, no data transmission over the internet is entirely secure, so we cannot guarantee the absolute security of your information.
We conduct information risk assessments and we ensure that our staff understands the importance of protecting personal data. We include both physical security and IT security in our overall data security approach. We are diligent in selecting vendors that process personal data on our behalf so that they also ensure appropriate technical and organisational measures to protect the data. We also integrate privacy in the design of our projects that involve the use of personal data in order to secure the information and implement the aforementioned principles.
We will provide support to organisations in their duty to notify Users and regulatory authorities, as required by law, when personal data has been stolen, disclosed, altered or infringed by an unauthorised person. However, as effective as encryption technology is, no security system is impenetrable. Our Company cannot guarantee the security of our database, nor can we guarantee that information you provide won’t be intercepted while being transmitted to the Company over the Internet.
You can control certain aspects of your personal information, such as updating your profile information or adjusting communication preferences. You may also have the right to access, correct, or delete certain information we hold about you. Unless subject to an exemption, you have the following rights concerning your data:
The right to request a copy of your data which we hold about you;
The right to request for any correction to any personal data if it is found to be inaccurate or out of date;
The right to withdraw Your consent to the processing at any time;
The right to object to the processing of personal data;
Where you hold an account with any of our services, you are entitled to a copy of all personal data which we hold concerning you. You are also entitled to request that we restrict how we use your data in your account when you log in.
1. You understand, agree and acknowledge that Platform uses third party service providers to store and process Your personal information and other information which You provide to the Platform (as more specifically identified in the Privacy Policy) and such third parties may store and process your personal information in a country or state which may not have jurisdiction over You and / or such country or state may not have any data protection or data privacy laws or such country's or state's data protection or data privacy laws may not be as strong as the country or state having jurisdiction over You or over the Platform. You agree and understand that Platform provides no guarantee, warranty or assurance that such third party service providers will protect Your personal information and Platform shall not be liable for any actions, commission, omission, misconduct, fraud or negligence (whether in contract or tort or under public policy) of these third parties unless such actions, commission, omission or negligence of the third party is attributed to a direct cause of misconduct and gross negligence of Platform. However, WiseQ ensures to the maximum extent that these 3rd party service providers have stringent data protection and privacy compliance and control measures in place to protect the data and information processed from the WiseQ platform.
2. The WiseQ platform has the video/audio session recording feature where on the mutual consent of (users) mentor and mentee, they can record the session and access the recordings post session for their reference or learning and development purpose. These session recordings can also be made available to the organisations only when the participants of the session consent the organisation to do so. In any other circumstances, the sessions recordings can not be accessed by the other stakeholders except the participants themselves.
Each paragraph of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall not affect the remaining paragraphs of this privacy policy.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of any significant changes through the platform or by other appropriate means.
If you have questions or concerns about this Privacy Policy, or if you need assistance with your personal information, please contact us at [email protected] or send a written communication to our registered office address-
WiseQ Global Pte. Ltd.
68 Circular Road, #02-01, 049422
Singapore
By using the WiseQ platform, you agree to the terms outlined in this Privacy Policy. We encourage you to review this policy periodically for updates.
Thank you for trusting WiseQ with your mentoring needs.